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Non-Cancellable Orders:
Once an order has been accepted by the restaurant or food partner and the status is updated to “preparing,” the order cannot be canceled. Consequently, no refunds will be issued under these circumstances.
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Customer-Initiated Cancellations:
If a customer decides to cancel an order before it has been accepted by the restaurant or food partner, the customer is eligible for a refund of the total amount paid, excluding any platform or service charges. This refund will be processed and credited to the customer’s account within 8-10 business days.
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Restaurant-Initiated Cancellations:
In the event that the restaurant or food partner cancels the order, the customer will receive a full refund of the amount paid. This refund will also be processed and credited to the customer’s account within 8-10 business days.
